Customer care

Terms of Service

Last updated: October 30, 2026.

These Terms of Service (“Terms”) govern your access to and use of the AFS Digital Enterprises online store on AFEX Pay and any purchase you make through it. Operator Legal Business Name: AFS Digital Enterprises LLC Registered in: New Mexico, United States Business Address: 412 W 7th St, STE 906, Clovis, NM 88101, United States Customer Support Email: support@smoochemakeup.com By accessing our store, browsing our products, or placing an order, you agree to these Terms. If you do not agree, do not use the store.

1. About Our Store

AFS Digital Enterprises LLC operates as an online retailer of physical consumer products, sold and fulfilled to customers in the United States, Canada, the United Kingdom, Ireland, and Germany. Our store uses AFEX Pay for checkout and payment processing. Your use of AFEX Pay is also subject to AFEX Pay’s own terms and policies. We are responsible for our products, our order fulfillment, and our customer service. By using this store, you confirm that you are at least 18 years old, or the age of majority in your jurisdiction, and legally able to enter into a purchase transaction.

You may not use our store, products, or services for any unlawful or unauthorized purpose, and you may not transmit malicious code or interfere with the security or operation of the store.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, materials, dimensions, colors, and prices are accurate. Product design, materials, packaging, or specifications may occasionally be updated, so the item you receive may show minor differences from the images displayed. Colors may also appear different depending on your screen settings and lighting. If you receive a product that is incorrect or materially different from what you ordered, contact us at support@smoochemakeup.com.

3. Product Use and Care

Information provided in our store is for general informational and product-related purposes only. Natural variation in materials, textures, and finishes is normal and is not considered a defect. Product durability and appearance depend on use, handling, storage, and care. Customers should follow any care or usage instructions supplied with the product. Damage caused by misuse, improper care, accidents, alteration, or normal wear and tear is not a manufacturing defect.

4. Prices

Prices are displayed in the currency shown at checkout and may change at any time without prior notice. A price change will not affect an order that has already been placed and paid for, except in the case of an obvious pricing or technical error. Discounts, promotional offers, and promo codes may be subject to availability, expiration dates, product restrictions, minimum purchase requirements, or other conditions disclosed with the promotion. Unless stated otherwise at checkout, prices do not include taxes, duties, or import charges that may be applied by your local authorities.

5. Orders

After placing an order, you will normally receive an order confirmation. An order confirmation means we have received your order; it does not mean the order has shipped. We reserve the right to review, hold, or cancel an order where reasonably necessary, including for: Payment authorization issues; Suspected fraud or unauthorized activity; Incorrect or incomplete customer information; Inventory availability; Pricing or technical errors; Shipping restrictions; Other legitimate operational concerns. If we cancel a paid order, the amount will be refunded to the original payment method.

6. Payment

Payment methods are displayed at checkout and are processed by AFEX Pay and its payment providers. By submitting an order, you represent that the payment information you provide is accurate, that you are authorized to use the payment method selected, and that you authorize the purchase amount to be charged. We do not receive or store complete payment card details. Payment providers may run their own authorization, verification, and fraud-prevention checks.

7. Order Processing, Shipping, and Delivery

Orders are typically processed within 1 to 3 business days after payment is confirmed. Processing time is separate from shipping time. Estimated delivery is 5 to 7 business days after dispatch. Delivery times vary by destination country and carrier. Business days are Monday through Friday, excluding recognized public holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates are estimates only and are not guaranteed delivery dates.

Carrier delays, customs procedures, severe weather, transportation disruptions, holidays, and other circumstances outside our reasonable control may affect delivery. Where we cannot ship within the timeframe stated at the time of purchase, or within 30 days where no timeframe was stated, you may cancel the order for a full refund, in line with applicable law. Shipping information provided by you You are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact us at support@smoochemakeup.com as soon as possible.

We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee a change once an order has entered fulfillment or shipment. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information, except where applicable law requires otherwise. International orders International orders may be subject to customs inspection, import duties, taxes, or other charges imposed by the destination country. Unless these are expressly collected at checkout, they are the responsibility of the recipient. Customs processing may add to delivery time.

8. Returns, Refunds, and Cancellations

Returns, refunds, damaged or incorrect items, and cancellations are governed by our Refund & Return Policy, which forms part of these Terms. Approved refunds are issued to the original payment method. Right of withdrawal — United Kingdom, Ireland, and Germany If you are a consumer resident in the United Kingdom, Ireland, or Germany, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This right is in addition to, and separate from, the return conditions described in our Refund & Return Policy.

Full details, including how to exercise the right and how refunds are calculated, are set out in our Refund & Return Policy.

9. Fraud Prevention

To protect our customers and our business, we may review transactions for potential fraud or unauthorized activity. We may request additional verification, temporarily hold fulfillment, cancel suspicious transactions, or refuse transactions that reasonably appear unauthorized or fraudulent.

10. Chargebacks

If you believe a charge is incorrect, contact us first at support@smoochemakeup.com so we can resolve it directly. Filing a chargeback without first contacting us delays resolution and may result in your account being restricted from future purchases. Filing a chargeback for an order that was delivered as described, or after a refund has already been issued, may be treated as an unauthorized claim, and we may submit delivery and transaction evidence in response.

11. Intellectual Property

Unless otherwise stated, original materials created for our store, including text, original photography and graphics, branding, layout, and marketing materials, are owned by or licensed to AFS Digital Enterprises LLC. They may not be copied, reproduced, distributed, or commercially exploited without authorization, except where permitted by applicable law. Intellectual property belonging to other rights holders remains subject to their rights.

12. Store Content

We make reasonable efforts to keep store information accurate and current. Typographical, technical, pricing, inventory, or product-information errors may occasionally occur, and we reserve the right to correct them. If a material error affects an order you have already placed, we will contact you and offer an appropriate solution.

13. Third-Party Services

Our store depends on external service providers, including AFEX Pay, payment processors, shipping carriers, fulfillment providers, analytics providers, and customer-service platforms. These services are subject to their own terms and privacy policies. We are not responsible for outages or disruptions caused entirely by systems outside our reasonable control.

14. Prohibited Uses

You may not use the store or its content for unlawful purposes; to violate applicable laws or regulations; to infringe intellectual property rights; to submit false or misleading information; to distribute malware; to collect personal information unlawfully; to interfere with security; to attempt unauthorized access to our systems; or to conduct fraudulent payment activity. We may restrict or terminate access where misuse is reasonably identified.

15. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, our products and the store are provided on an “as is” and “as available” basis, and AFS Digital Enterprises LLC disclaims all implied warranties not expressly granted in these Terms. To the maximum extent permitted by applicable law, AFS Digital Enterprises LLC will not be liable for indirect, incidental, special, or consequential damages arising from your use of the store or products. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, and nothing limits mandatory consumer protections that cannot legally be waived.

16. Consumer Rights

These Terms are not intended to remove or restrict mandatory consumer rights available under applicable law. Where applicable consumer-protection law provides greater rights than those described here, those legal rights apply.

17. Governing Law

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict-of-law rules, except where mandatory consumer-protection laws of your place of residence apply.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, or legal obligations. The current version will always be available on this page.

19. Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply. These Terms, together with our Privacy Policy, Refund & Return Policy, and End User License Agreement, constitute the agreement governing your use of our store and your purchases, subject to any additional rights provided by applicable law.

20. Contact

AFS Digital Enterprises LLC 412 W 7th St, STE 906 Clovis, NM 88101 United States Email: support@smoochemakeup.com