Customer care

Order Cancellations

Last updated: October 30, 2026.

Order Cancellations

If you need to cancel or change an order, contact us at support@smoochemakeup.com as soon as possible. We will make reasonable efforts to accommodate the request before fulfillment begins. Once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or change it. In that case, the standard return process applies after delivery. If we are unable to ship your order within the timeframe stated at purchase, or within 30 days where no timeframe was stated, you may cancel for a full refund.