Customer care

Shipping & Delivery

Last updated: October 30, 2026.

7. Order Processing, Shipping, and Delivery

Orders are typically processed within 1 to 3 business days after payment is confirmed. Processing time is separate from shipping time. Estimated delivery is 5 to 7 business days after dispatch. Delivery times vary by destination country and carrier. Business days are Monday through Friday, excluding recognized public holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates are estimates only and are not guaranteed delivery dates.

Carrier delays, customs procedures, severe weather, transportation disruptions, holidays, and other circumstances outside our reasonable control may affect delivery. Where we cannot ship within the timeframe stated at the time of purchase, or within 30 days where no timeframe was stated, you may cancel the order for a full refund, in line with applicable law. Shipping information provided by you You are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact us at support@smoochemakeup.com as soon as possible.

We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee a change once an order has entered fulfillment or shipment. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information, except where applicable law requires otherwise. International orders International orders may be subject to customs inspection, import duties, taxes, or other charges imposed by the destination country. Unless these are expressly collected at checkout, they are the responsibility of the recipient. Customs processing may add to delivery time.

Lost or Undelivered Packages

If tracking indicates a package may have been lost before delivery, contact us. We will review the shipping information and, where appropriate, open an investigation with the carrier or fulfillment provider. If a package is confirmed lost, we will work with you toward an appropriate resolution, which may include a replacement or a refund.