Frequently asked questions

When will my order be dispatched?

Orders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from shipping time. Business days are Monday to Friday, excluding public holidays.

How long does delivery take?

Estimated delivery is 5–7 business days after dispatch. Times vary by destination and carrier, and estimates are not guaranteed delivery dates. Customs, holidays and carrier delays may affect delivery. See our shipping policy for details.

How can I track my order?

Enter the tracking number from your shipping confirmation on our Track your order page. A new number may not display updates until the carrier records its first scan.

Can I return my order?

We accept eligible return requests within 30 days of delivery. Items must be unused, in their original condition and packaging, with included items and proof of purchase. Contact support@smoochemakeup.com before sending anything back. Exceptions and statutory consumer rights are explained in our Refund & Return Policy.

What if an item arrives damaged or incorrect?

Contact support as soon as possible with your order number, a description of the issue, and clear photos of the product and relevant shipping packaging. We will review the issue and provide an appropriate resolution under our refund policy.

Can I cancel or change an order?

Email support as soon as possible. We will make reasonable efforts to help before fulfillment begins, but changes or cancellations may no longer be possible once processing, fulfillment or shipping has started. See our cancellation policy.

How are payments and refunds processed?

Payments are processed by Whop and its payment providers. Available payment methods appear at checkout. Approved refunds are returned through Whop to the original payment method; your bank or payment provider may need additional time to post the funds.

How can I contact support or request help with my data?

Email support@smoochemakeup.com. For order questions, include your order number and checkout email. For personal information requests and choices, see our privacy policy. You can also find our business address on the contact page.